Accessibility Statement

Last updated: 6 February 2026

1. Our Commitment

Phoenix Health Co is committed to ensuring that our digital platform is accessible to all people, including those with disabilities. We recognise our obligations under the Disability Discrimination Act 1992 (Cth) and the Anti-Discrimination Act 1977 (NSW), and we strive to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standard.

2. Accessibility Features

We have implemented the following accessibility features on our platform:

• Semantic HTML structure with appropriate heading hierarchy
• Keyboard navigation support for all interactive elements
• Sufficient colour contrast ratios for text and interactive elements
• Responsive design that adapts to different screen sizes and zoom levels
• Clear and descriptive link text
• Form labels and error messages associated with input fields
• Focus indicators on interactive elements
• Alt text for informational images

3. Known Limitations

We are continually working to improve the accessibility of our platform. Some areas where we are actively working on improvements include:

• Enhanced screen reader compatibility for complex data visualisations (health charts and graphs)
• Additional ARIA labels for dynamic content updates
• Improved keyboard navigation for modal dialogs
• Alternative text descriptions for complex health data displays

4. Assistive Technology Compatibility

Our platform is designed to be compatible with common assistive technologies, including:

• Screen readers (VoiceOver, NVDA, JAWS)
• Screen magnification software
• Speech recognition software
• Keyboard-only navigation

5. Alternative Access

If you experience difficulty accessing any part of our platform, we can provide information in alternative formats. Please contact us and we will work with you to find an accessible solution. Alternative options include:

• Phone consultations with our team
• Documents in alternative formats (large print, plain text)
• Assistance from our staff to navigate the platform

6. Feedback & Complaints

We welcome feedback on the accessibility of our platform. If you encounter any accessibility barriers, please let us know:

• Email: accessibility@phoenixhealthco.com.au
• Phone: 1300 PHOENIX (1300 743 649)
• Post: Accessibility Officer, Phoenix Health Co, Sydney NSW 2000

We aim to respond to accessibility feedback within 5 business days. If you are not satisfied with our response, you may lodge a complaint with the Australian Human Rights Commission (Phone: 1300 656 419 | humanrights.gov.au).

7. Ongoing Improvement

We are committed to continual improvement of our platform's accessibility. Our approach includes:

• Regular accessibility audits against WCAG 2.1 AA criteria
• Accessibility testing as part of our development process
• Staff training on accessibility best practices
• Engagement with users who rely on assistive technologies