Phoenix HealthPhoenix Health

Account & Data Deletion

Public information page required by Google Play and Apple App Store policies.

Self-service deletion (in-app)

  1. Open the Phoenix Health app and sign in.
  2. Tap your profile avatar → Profile → Settings → Data & Privacy.
  3. Tap Delete my account. You will be asked to confirm with your password and a one-time SMS code.
  4. Confirmation email arrives within 1 hour. Your account is then scheduled for deletion within 30 days; you may cancel during this window by replying to the email.

Email request

If you cannot access the app, email privacy@phoenixhealthco.com.au from the address on file. Subject line: “Account deletion request”. Include your full name and date of birth so our team can verify your identity. We will respond within 5 business days and complete deletion within 30 days of verification.

What gets deleted

  • Your user account, login credentials, and 2FA records.
  • All personal information: name, contact details, address, emergency contact, social history.
  • All health data: observations, biomarkers, biological-age calculations, allergies, medications, conditions, plan history, mood entries.
  • All data imported from Apple Health or Google Health Connect via the app.
  • All uploaded documents, lab results, and profile photos.
  • All notifications, push tokens (FCM/APNs), session tokens, and access logs tied to your account.

What we are required to retain

Australian healthcare law (the Health Records and Information Privacy Act 2002 (NSW) and equivalent legislation in other states) requires us to keep certain medical records for seven years from your last appointment or until you are 25 years of age (whichever is later). These retained records are:

  • Encrypted, segregated from the live application database, and accessible only by our Privacy Officer and authorised practitioners.
  • Never used for any operational, marketing, analytics, or research purpose after deletion.
  • Permanently destroyed after the legal retention window, with a destruction record kept for audit purposes.

Health Connect data only

If you only want to disconnect Google Health Connect (not delete your whole account), open the Health Connect app on your Android device, then tap App permissions → Phoenix Health → Remove all. See our Health Connect Privacy Notice for details.

Need help?

Privacy Officer: privacy@phoenixhealthco.com.au
General contact: contact@phoenixhealthco.com.au